Professional Development Training

• Maintain and improve relationships when saying “No” in the right way
• Understand assertive behaviours
• Follow the top tips for saying “No” effectively
• Improve their confidence and resilience
• Identify actions to improve your confidence when saying “No”

Aim

This course helps participants to develop the skills and behaviours that will enable them to deal confidently and effectively with conflict and other forms of challenging behaviour they may face within their role

Objectives

As a result of this training participants will be able to:

• Develop an understanding of what challenging/difficult behaviour is at work
• Gain a greater understanding of differing conflict styles and how to adapt to each style to influence a better outcome
• Understand the importance of feedback and the role it plays when managing difficult behaviour
• To manage conflict to create a more harmonious working environment
• Understand their own emotions and how to minimise the stress levels when faced with difficult situations

Delivery model: x1 full day delivered in a classroom environment or x2 2-hour sessions delivered remotely

Aim

The aim of this course is to enable participants to develop the positive influencing styles and behaviours that will enable them to strengthen their communication and relationships with key stakeholders and influence better outcomes. It will also support participants with recognising when and how to successfully negotiate with colleagues, clients and others.

Objectives

As a result of this training participants will be able to:

• Identify opportunities to use their influence to achieve better outcomes in their role
• Establish their natural influencing style and how to adapt their approach to increase personal influence
• Gain the interpersonal techniques necessary to get to the heart of the issue
• Identify their natural negotiation style and how to adapt this to greater effect
• Be able to apply collaborative negotiation techniques to strengthen relationships and achieve better outcomes

Delivery model: x1 3 hour session delivered remotely

Aim

The aim of this training is to assist individuals who have recently been promoted from individual contributor or team member roles to managerial positions. The transition from being a peer or colleague to a manager involves a significant shift in responsibilities, skills, and mindset.​

Objectives

As a result of this training participants will be able to:

• Recognise the differences between their previous role as a team member and their new role as a manager, including changes in responsibilities, authority, and expectations.​
• Provide constructive feedback and conduct performance management to motivate and develop team members.​
• Learn effective delegation techniques, enabling managers to assign tasks and responsibilities appropriately while empowering team members to excel.​
• Gain assertive communication techniques to effectively deal with tricky situations​
• Learn and apply the fundamental concepts behind what drives human behaviour and motivation.​

Delivery model: One 4 hour session delivered remotely or full day face-to-face

Aim

The aim of this course is to provide participants with the necessary knowledge, skills, and tools to effectively lead and cultivate a high-performing team

Objectives

As a result of this training participants will:

• Become equipped with the leadership qualities, styles, and techniques required to lead a high-performing team successfully.
• Gain strategies to build to build a collaborative and cohesive team environment that enhances communication and teamwork.
• Appreciate how a group of individuals evolves into a high-performing team and how to progress their own team
• Gain an understanding of how to set clear and achievable goals, manage team performance effectively, and continually strive for excellence.

Delivery model: x1 full day delivered in a classroom environment or x2 2 hour sessions delivered remotely

Aim

The aim of this course is to equip participants with the fundamental skills and tools that will enable them to plan, prepare and deliver effective presentations in a range of situations/contexts.

Objectives

As a result of this training participants will:

• To improve understanding of how to plan, prepare and deliver an effective presentation​
• To improve performance, reducing fear and stress by the application of tips and techniques for presentation skills.
• Identify the essential skills required to deliver an effective presentation
• Know your own learning style and the impact this can have on others​
• Link the training techniques to learning styles and demonstrate ways to engage each new learner ​
• Coach and give effective feedback in order to develop the learner​

Delivery model: x1 full day delivered in a classroom environment

Aim

This training is designed to help individuals and teams effectively navigate and adapt to changes within an organization while maintaining high levels of motivation, engagement, and performance.

Objectives

As a result of this training participants will:

• Gain a greater understanding of the skills required to quickly adapt to new situations, processes, and ways of working.
• Minimize resistance to change by addressing common concerns and fears associated with it, creating a smoother transition.
• Be able to support and implement successful change initiatives
• Have the tools for managing change, including techniques for planning, monitoring and problem-solving.

Delivery model: x1 3 hour session delivered remotely

Aim

This session aims to help leaders develop a deep understanding of their own strengths, weaknesses, values, and behaviours. This awareness then translates into improved decision-making, better interpersonal relationships, and more impactful leadership.

Objectives

As a result of this training participants will be able to:

1. Gain a greater understanding of the importance of self-awareness and how to build this
2. Appreciate the impact they have on others
3. Understand emotional intelligence and the impact of this on self and others
4. Expand their understanding of themselves and others by using the Everything Disc* assessment, making workplace interactions more enjoyable and effective.

*Everything DISC is a personal development learning experience that measures preferences and tendencies based on the DISC model. This simple yet powerful model describes four basic styles: D, I, S and C and serves as the foundation for the Everything Disc Application Suite. Participants receive personalised insights that deepen their understanding of self and others.

Delivery model: x1 3 hour session delivered remotely. Everything DISC report to be completed by participant prior to the workshop.

Optional extra: 1:1 hour coaching session with facilitator to guide through individual report and developmental areas.

Aim

The aim of this training session is to equip participants with the knowledge and skills to delegate tasks effectively, manage their time efficiently, and ultimately enhance their productivity and success in their professional roles.

Objectives

As a result of this training participants will be able to:

• Identify tasks that can and can‘t be delegated
• Analyse the task and the individual to choose the right approach to delegation
• Set a clear objective for a task to be delegated
• Implement an appropriate monitoring system
• Establish priorities when managing your time
• Gain new skills around time management

Delivery model: x1 3 hour session delivered remotely

Aim

The aim of this course is to enable participants to develop a clear understanding of the concept of a coaching culture, what it involves, possible barriers and models and techniques to implement a working strategy.

Objectives

As a result of this training participants will be able to:

• Understand what a coaching culture is, involves and its benefits for both performance, professional development and well-being
• Identify a coaching strategy and consider the ethical, legislative and organisational factors to ensure an effective implementation of a coaching culture
• Identify a coaching framework and models to develop and support coaches to achieve the desired outcomes
• Demonstrate how to apply the Grow Model as a flexible framework for coaching
• Evaluate the organisations current coaching capacity and scope and complete a development plan to support the implementation of a coaching culture

Delivery model: One 4 hour session delivered remotely or full day face-to-face

Aim

The aim of the course is to help managers develop a coaching approach to help maximise staff potential and improve performance.

Objectives

As a result of this training participants will be able to:

• Understand what coaching is and how it can be applied for different needs and situations
• Consider the personal attributes and skills required for effective coaching and the ethical considerations when working with individuals
• Demonstrate how to apply the Grow Model as a flexible framework for coaching
• The skills to apply coaching to address performance issues and unlock potential
• Understand how to set realistic goals and complete a focused coaching plan

Delivery model: One 4 hour session delivered remotely or full day face-to-face

Aim

The aim of the course is to help managers support through coaching, individuals and teams to work more effectively, challenge behaviours and improve performance.

Objectives

As a result of this training participants will be able to:

• Understand what coaching is and the personal attributes and skills required for effective coaching
• Consider what is excellence for individuals and teams and how they can be developed
• Demonstrate how to apply the Grow & OSKAR Models as a flexible framework for coaching
• Develop a ‘tool-kit’ of techniques and be able to deliver motivational and developmental feedback
• Know how to set well formed coaching outcomes and complete a focused coaching plan

Delivery model: One 4-hour session delivered remotely or full day face-to-face

Aim

To cover the process, skills and structure of a career development interview applying Egan’s Three Stage Model. This will include learner’s current experience and perspectives of its purpose and outcomes and help develop their understanding of its significance when working with varied client needs.

Objectives

• To discuss current learners practice and support needs when engaging with and interviewing and supporting client need.
• To discuss and summarise Egan’s Three Stage Model. (This will be broken down into Contracting, Exploring and Action Planning)
• To discuss and demonstrate key skills to support the client engagement (These include use of questioning, active listening, clarification, probing, paraphrasing, reflection and challenging)
• To show a recording of a guidance interview to demonstrate best practice, areas for practice development and to support reflective learning.

Delivery model: One 4 hour session delivered remotely or full day face-to-face

Aim

The aim of the course is to help career practitioners understand the main theory relating to career development, motivation and change and how they impact on client decision making and focus.

Objectives

• To discuss and summarise career guidance theory. (This includes Trait & Factor, Developmental, Opportunity Structure, Community Interaction, Social Learning, Happenstance and Chaos)
• To discuss and summarise motivation theory. (This includes Maslow, Mayo, Herzberg and Taylor)
• To discuss and summarise change management models and principles. (This includes Lewin, Fisher and Prochaska and Di Clemente)
• To discuss and consider the impact and relevance of the above theory to a range of different client groups and need.
• To support reflective thinking for the learners on how theory has influenced their career paths and similarities with client experience.

Delivery model: One 4 hour session delivered remotely or full day face-to-face

Aim

To cover the process, skills and structure of a career development group work session.  This will include learner’s current experience and perspectives of its purpose and outcomes and help develop their understanding of its significance when working with varied client needs.

Objectives

• To discuss current learners practice and support needs when undertaking group work sessions with clients.
• To discuss and summarise key theory relating to group work. (Tuckman, Kolb, Belbin, Honey and Mumford and VARK-Fleming)
• To outline the stages and structure of a group session. (Preparation/session planning, implementation and evaluation)
• To discuss and demonstrate key skills to support the client engagement (These include use of engaging with the ‘audience’, questioning, active listening, reflection, summary and behavioural management)

Delivery model: One 4 hour session delivered remotely or full day face-to-face

Aim

The aim of the course is to equip individuals with the knowledge, skills, and mindset necessary to effectively lead and inspire others.​

Objectives

As a result of this training participants will be able to:

• gain a better understanding of themselves as leaders, including their strengths, weaknesses, values, and leadership style​
• Improve their communication skills, including the ability to articulate a vision, actively listen, and provide constructive feedback​
• develop participants’ ability to think strategically, align leadership actions with organizational goals, and make decisions that contribute to long-term success​
• Create a personalized plan for leadership growth and improvement

Delivery model: One 4 hour session delivered remotely or full day face-to-face

Aim

To cover different methods and models of reflective practice, how they can be used for study purposes and within the workplace to develop knowledge, self- awareness and skills.

Objectives

• To discuss and assess learner’s current knowledge and use of reflective practice.
• To outline and summarise the approaches and models that can be used to support reflective practice.
• To discuss how reflective practice is being used within the organisation e.g. appraisal and supervision.
• To demonstrate how to use Brookfields, Dewey, Gibbs or Schon’s models of reflection and to develop a focused personal development plan.

Delivery model: One 4-hour session delivered remotely or full day face-to-face

Aim

The aim of the course is to equip individuals and teams with the knowledge, skills, and tools necessary to successfully plan, execute, and complete projects to the highest possible standards. ​

Objectives

As a result of this training participants will be able to:

• Understand the project life cycle and the key project roles and responsibilities​
• Gain tools and skills to determine key stakeholders and critical relationships​
• Gain tools to initiate a project and determine project scope, objectives and success criteria​
• Know how to plan, organise and manage resources to deliver required outcomes​
• Be able to identify, mitigate and manage risk​
• Have a range of project management tools and techniques to successfully implement a project​

Delivery model: One 4 hour session delivered remotely or full day face-to-face